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​Designing and Implementing 
Personalised Customer
Contact ​for Your Business

WORDCOM

Unlike anytime in history, NZ customers now have choice.
No longer just about product and price, an organisation's point of difference is long-term customer engagement, leading to customer retention, word of mouth referrals, and brand loyalty.
Wordcom helps businesses outperform the rest and win the Consumer Choice Game. 

​customer retention & direct marketing
Personalised Direct Marketing: Meaningful contact with your customers.  Engaging with them just when they'd like to hear from you, leading to loyalty, referrals and more frequent repeat purchases.
Customer Retention: Repeat sales and loyalty from treating your existing customers with the respect your brand promises.  Respect they return by being your biggest advocate, and returning time and again for your products and services. 
Customer Retention Programmes help your business and its people stand-out from the rest
Wordcom Customer Retention Programmes are timed to perfection.  They happen like clockwork, never missing a beat, as we have an Auckland based team working continuously behind the scenes for you.
​5% lift in Customer Retention Rates will increase profit by 25% to 95% depending on industry**
**Research by Frederick Reichheld of Bain & Company (the inventor of the Net Promoter Score) 

why personalised?

'Personalised' continues the relationship created when the customer first decided to trust you, your brand and your company. 
Think about your own purchases.  Whether it's a coffee or a major purchase like a car or home, you will buy from someone you have a personal relationship with and who you trust.
Your customers have choice, preferring to buy from someone who remembers them and their 'usual or last order.'  Be the company that anticipates their needs and demonstrates that you understand and value them.   
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because personal works  ​

getting it right - what we do

  • Database Management, Cleansing and Focusing
  • Database Organisation and Maintenance
  • Customer Retention Programme Delivery
  • Creative Design
  • Direct Marketing
  • Customer Satisfaction Surveys 
  • Bespoke Fulfilment Services - 'Surprise & Delight'
  • Telephone Communications and Lead Generation 
  • ​Sales Campaigns - Design, Delivery and Follow-up 
LET'S TALK

Let's Start Working Together!


​Address: Eden Terrace, Auckland 1010
Postal: PO Box 9721, Newmarket, Auckland 1149 NZ
Telephone: (09) 303-0144​