Custom-Made Services
For Your Business Needs

Customer Retention

Increase profit 25% ~ 95% with customised Customer-Retention programmes.  Increase sales and Word of Mouth referrals.  
Q: How do our clients get such high engagement rates?
A: Retention Programmes with the right balance of email, telemarketing, sms and direct marketing

Telephone Marketing

New Zealand based telemarketers.
​The voice and ear of your business for After-Service Follow-Up, Customer Relations/Feedback, Lead Generation, Service Reminders, and Appointment Bookings.  Database handling and scripting, with professional call-by-call improvising.

Direct Marketing

Why do we recommend a bit of 'old school' Direct Marketing? 
​Because after 37 years in the business we know it works!  Personalised Direct Marketing to existing customers is
4.5 times more effective than social media and conventional advertising. 
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email marketing with Wordcom

Email Marketing

An invaluable part of your marketing 'mix'.... We all use it don't we? And, used well, it's a low-cost way to enhance customer engagement, launching product, and to provide timely customer reminders. 
We also recommend it for 'news' and 'staying in touch' (but always be personal and keep it relevant to your customer!)

Our own email platform...

 ... OK, not quite true ... we actually use, resell and recommend Campaign Monitor, the worlds best email marketing platform.  Simple and effective, but the best news is as a customer of ours you can use 'our platform' too.

Database Management

A Skilled and Experienced Team to cleanse, update, map/export and maintain your database.  Franchise clients tells us they have the best database in the group - because they outsource to ​Wordcom.   

Creative Design

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Your Creative Design Team.  Our grounded and practical creative team turns customer-focused ideas into reality.  Drafting copy and end-to-end creative design, it's always about being responsive, effective yet Keeping It Super Simple.

Fulfilment Services

Bringing together all the pieces of Direct Marketing at the right time/place.  Catalogues, magazines, complicated 'surprise and delight' deliveries and critical recall communications.

Our Services
  • Database Cleansing and Management
  • Customer Retention Programmes
  • Database Updating & Maintenance
  • ​Creative Design
  • Email Marketing - Journey & Campaign
  • Direct Marketing
  • Customer Satisfaction Surveys 
  • Bespoke Fulfilment Services
  • Telephone Marketing and Lead Generation 
  • ​Sales Campaigns - Design, Delivery & Follow-up

Are your customers your advocates (aka "salespeople")?

If not, why not?   ​You know they should be ... and we can help.

LET'S TALK

Let's Start Working Together!

Wordcom Limited
Office: Eden Terrace, Auckland 1010
​Postal: PO Box 9721 Newmarket, Auckland 1149


​​Telephone: +64 9 303-0144​