Welcome to Wordcom
Your Business is Our Business!
Customer Retention, Database Management, and Direct Marketing, is something we understand so well we built a business round it - helping other businesses stay in contact with their customers.
Established in 1980
While a lot of things have changed since we began, many important facts in business have not. Customer relationships are still vital, and your customers will always prefer to buy from someone they have a connection to and a personal relationship with. Based in Auckland, New Zealand you deal directly with the owners.
Increasing Customer Retention Rates by 5% Increases Profit 25% to 95%**
Depending on what industry you’re in, acquiring a new customer is still between five and twenty five times more expensive than retaining an existing one.
It makes sense: you don’t have to spend time and resources attracting new customers — you just have to keep the ones you have happy.
Do this well enough, and your customers will return again and again and they will be your best sales people!
The bottom line: keeping the right customers is the most valuable thing you can do for your business
Customer Retention, Database Management, and Direct Marketing, is something we understand so well we built a business round it - helping other businesses stay in contact with their customers.
Established in 1980
While a lot of things have changed since we began, many important facts in business have not. Customer relationships are still vital, and your customers will always prefer to buy from someone they have a connection to and a personal relationship with. Based in Auckland, New Zealand you deal directly with the owners.
Increasing Customer Retention Rates by 5% Increases Profit 25% to 95%**
Depending on what industry you’re in, acquiring a new customer is still between five and twenty five times more expensive than retaining an existing one.
It makes sense: you don’t have to spend time and resources attracting new customers — you just have to keep the ones you have happy.
Do this well enough, and your customers will return again and again and they will be your best sales people!
The bottom line: keeping the right customers is the most valuable thing you can do for your business
**Research by Frederick Reichheld of Bain & Company (the inventor of the Net Promoter Score)